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Privacy Policy

Covenant Automotive LLC

Effective October 29, 2026

Covenant Automotive LLC ("Covenant," "we," or "us") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website (covenantautomotive.com), our shop at 4619 Gateway Circle, Kettering, Ohio 45440, and our communications with you by phone, text, email, chat, and automated assistants.

Information We Collect

Contact information: name, phone number, email, and address.
Vehicle information: year, make, model, VIN, mileage, and service history.
Service records: appointment requests, estimates, repair orders, invoices, and our communications with you.
Payment information: processed by our third-party payment processors. We do not store full card numbers.
Website data: IP address, browser type, and pages visited, collected through cookies and analytics tools such as Google Analytics.

How We Use Your Information

To schedule appointments and service your vehicle.
To provide estimates, invoices, and receipts.
To send appointment reminders, service updates, and, if you opt in, maintenance reminders and offers.
To answer your questions by phone, text, email, website chat, or AI assistants (including Google's assistant on our Business Profile).
To improve our website and services, and to meet legal and tax obligations.

How We Share Your Information

We do not sell your personal information. We share it only with:

Service providers that help us run our business (scheduling, customer communications, payment processing, and website hosting), and parts suppliers when needed for your repair.
Vehicle manufacturers or warranty providers when needed for warranty or recall work.
Government authorities when required by law.

Text Messaging (SMS)

If you give us your mobile number and consent, we may text you about appointments, service updates, and, with your consent, promotions.
Message frequency varies. Message and data rates may apply.
Reply STOP to opt out at any time. Reply HELP for help.
Consent to receive text messages is not a condition of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all sharing described in this policy and will not be shared with any third parties.

Cookies

Our website uses cookies to function and to understand how visitors use it. You can block or delete cookies in your browser settings, though some features may not work properly.

Security and Retention

We use reasonable safeguards to protect your information. We keep records as long as needed to maintain your vehicle's service history, honor warranties, and meet legal and tax requirements.

Your Choices

You may ask us to access, correct, or delete your personal information, subject to records we must keep by law. You can opt out of marketing emails with the unsubscribe link and out of texts by replying STOP.